Return & Refund Policy

Welcome to Binmazhar. We aim to provide high-quality footwear and a smooth shopping experience. If you are not satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • The product is unused and in original condition
  • The product is in original packaging
  • The return request is made within 7 days of delivery
  • The item is not damaged due to customer use
2. Non-Returnable Items

We do not accept returns for:

  • Used or damaged products
  • Items without original packaging
  • Sale or discounted items (if mentioned as non-returnable)
  • Products returned after the return period
3. Return Process

To initiate a return:

  1. Contact our support team via the Contact Us page
  2. Provide your order details and reason for return
  3. Wait for approval from our team
  4. Send the product back to the provided address

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4. Refund Policy
  • Refunds are processed after the returned item is inspected
  • Approved refunds will be issued to the original payment method
  • Processing time may take 5–10 business days
  • Shipping charges are generally non-refundable
5. Exchange Policy

We may offer exchanges depending on product availability. If the requested item is unavailable, a refund may be issued instead.

6. Damaged or Wrong Items

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the product
  • We will arrange a replacement or refund after verification
7. Return Shipping
  • Customers may be responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service
8. Cancellation Policy
  • Orders can only be cancelled before they are shipped
  • Once shipped, cancellation is not possible
9. Contact Us

If you have any questions about returns or refunds, please contact us through our Contact Page.

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